Refund, Dispute & Cancellation Policy
Last updated: September 24, 2026
1. Overview
Rocket Fuel, LLC is committed to ensuring client satisfaction with our services. This policy outlines the procedures for refunds, disputes, and cancellations related to paid programs and services.
2. Cancellation Policy
You may cancel your enrollment in any paid program or service under the following conditions:
- Before program start: Full refund if cancellation is submitted at least 14 days before the program start date
- Within 7 days of start: 50% refund if cancellation is submitted within the first 7 days of program commencement
- After 7 days: No refund will be issued for cancellations made more than 7 days after the program has begun
To cancel, submit a written request to contact@flifurther.com with your name, program name, and enrollment date.
3. Refund Process
Approved refunds will be processed as follows:
- Refunds are issued to the original payment method
- Processing takes 10–15 business days from the date of approval
- You will receive an email confirmation once the refund has been initiated
- Bank processing times may vary and are outside our control
4. Non-Refundable Items
The following are not eligible for refunds:
- Administrative and registration fees
- Materials and resources that have been accessed or downloaded
- Completed services or sessions already delivered
- Donation-based contributions
5. Disputes
If you believe you have been incorrectly charged or are dissatisfied with a service, we encourage you to resolve the matter directly with us before pursuing other channels:
- Step 1: Contact our support team at contact@flifurther.com with a detailed description of the issue
- Step 2: Our team will review your case and respond within 5 business days
- Step 3: If the dispute is not resolved to your satisfaction, you may request an escalation to management for further review
6. Exceptions
Rocket Fuel, LLC reserves the right to make exceptions to this policy on a case-by-case basis, particularly in circumstances involving documented hardship or service delivery issues on our part.
7. Contact
For refund requests, cancellations, or disputes, please contact us at contact@flifurther.com. Our mailing address is PO Box 1840, Helena, MT 59624, United States.